WC9 Privacy Policy — How We Keep Your Data Safe

1 Introduction

WC9 operates an online gaming and sports betting platform at wc9.app, serving registered players in Pakistan. This Privacy Policy explains how WC9 collects, uses, stores and protects personal information provided by players and visitors to the platform.

By registering a WC9 account or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy. If you are not comfortable with how WC9 handles your personal data as described here, you should not use the platform.

This policy applies to all personal data collected through the WC9 website, any WC9 mobile application, and all communications between WC9 and its registered players — including live chat support, email correspondence and promotional messages.

2 Data We Collect

WC9 collects personal data in the following categories:

WC9 collects only the data that is necessary for the stated purpose. We do not collect sensitive personal data such as biometric data, religious affiliation or political views.

3 How We Use Your Data

WC9 uses the personal data collected for the following purposes:

• Account Management: To create, verify and maintain your WC9 player account, including login authentication and account security.
• Identity Verification (KYC): To confirm that you are who you say you are, that you meet the minimum age of 18, and that the payment method you are using belongs to you. This is a standard requirement for responsible operation of any gaming platform.
• Processing Transactions: To process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and mobile wallets, and to maintain an accurate record of all financial activity on your account.
• Platform Personalisation: To tailor your WC9 experience — including displaying cricket and PSL betting markets relevant to your activity, recommending games in the lobby and delivering VIP-appropriate offers.
• Fraud Prevention & Security: To detect and prevent fraud, money laundering, bonus abuse, multi-accounting and other prohibited activities. Device data and IP addresses are used as part of this process.
• Customer Support: To respond to your queries, resolve disputes and deliver support via live chat or email.
• Marketing Communications: To send you promotional messages about bonuses, new games, PSL betting events and VIP programme updates — only where you have opted in to receive these.
• Platform Improvement: To analyse aggregate, anonymised usage data and improve the WC9 platform, fix bugs and develop new features.
• Legal Compliance: To meet any legal or regulatory obligations applicable to WC9's operations.

4 Payment Data and PKR Transactions

All financial transactions on WC9 are denominated in Pakistani Rupees (PKR). Payment processing is handled through third-party payment service providers who operate their own security and data protection standards. WC9 shares the minimum necessary payment data with these providers solely to process your transaction.

• WC9 does not store your full JazzCash PIN, Easypaisa MPIN, bank account password or card CVV number on its servers at any time.
• Payment account numbers and Raast IDs associated with your WC9 account are stored in an encrypted format and are used only for the purpose of processing your withdrawals to your registered payment method.
• Transaction records — including deposit amounts, withdrawal amounts, dates and payment method references — are retained as part of your account history for account management, dispute resolution and legal compliance purposes.
• WC9 does not process withdrawals to payment methods that have not previously been used to deposit into your account. This is both a security measure and an anti-money-laundering control.

5 Sharing Your Data

WC9 does not sell your personal data. We may share your data with the following categories of third party, strictly as required to operate the platform:

• Payment Processors: JazzCash, Easypaisa, Raast and bank transfer partners receive the transaction data required to process your PKR deposits and withdrawals.
• Identity Verification Providers: Third-party KYC providers may receive your identification documents and photos to carry out age and identity verification on WC9's behalf.
• Game Suppliers: Game providers whose titles appear in the WC9 game lobby and live casino section receive session and wagering data necessary to run the games and settle results.
• Fraud Prevention Services: WC9 uses specialist fraud detection tools that may process your device data, IP address and activity patterns to identify suspicious behaviour.
• Legal Authorities: WC9 will disclose personal data to law enforcement, regulatory bodies or courts where we are legally required to do so or where it is necessary to protect WC9's legal rights.

All third parties who receive WC9 player data are required to handle it securely and use it only for the specific purpose for which it was shared. WC9 does not permit third-party marketing use of your personal data.

6 Cookies and Tracking

WC9 uses cookies and similar tracking technologies to operate the platform, remember your login session, detect fraud and analyse how players use the site. The following types of cookies are used:

• Essential Cookies: Required for the platform to function — including maintaining your login session, keeping your bet slip active and remembering your preferred language settings. These cannot be disabled without preventing platform use.
• Analytics Cookies: Used to understand aggregate usage patterns — which pages are visited most, where players spend the most time, and how features are used. This data is anonymised and used only to improve the WC9 platform.
• Security Cookies: Used to detect bot activity, credential stuffing and other automated threats. These help protect your account and the platform.
• Preference Cookies: Store your display preferences, such as which sports markets or game categories you access most frequently, to personalise your WC9 experience on future visits.

You can manage cookie settings through your browser. Note that disabling essential cookies will affect your ability to log in and use the WC9 platform normally.

7 Data Security

WC9 implements technical and organisational security measures appropriate to the nature of the personal data held. These include:

• TLS (Transport Layer Security) encryption for all data in transit between your device and WC9 servers.
• Encryption of sensitive stored data including payment account references, identity document details and account passwords (stored as hashed values — never in plain text).
• Access controls that limit who within WC9 can view player personal data, based on the principle of least privilege — staff only access data relevant to their role.
• Regular internal security reviews and monitoring of platform activity for anomalies that could indicate a data breach or unauthorised access attempt.
• Incident response procedures: in the event of a data breach that affects player personal data, WC9 will notify affected players as quickly as reasonably practicable, along with details of what data was affected and the steps being taken to address the breach.

While WC9 takes data security seriously, no online platform can guarantee absolute security. You can reduce your own risk by using a strong, unique password for your WC9 account and not sharing your login details with anyone.

8 Data Retention

WC9 retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable legal obligations. The general retention periods applied by WC9 are as follows:

• Active account data (registration details, gaming history, transaction records): Retained for the lifetime of your active WC9 account plus a minimum of five years after account closure, to satisfy financial record-keeping obligations.
• Identity verification documents: Retained for a minimum of five years following account closure.
• Support communications: Retained for up to three years from the date of the interaction.
• Marketing opt-in records: Retained until you withdraw your consent or for three years of inactivity, whichever comes first.
• Device and technical data: Typically retained for up to 13 months for fraud detection and analytics purposes.

When personal data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be linked to an individual player.

9 Your Rights Over Your Data

As a WC9 player, you have the following rights regarding your personal data. To exercise any of these rights, contact WC9 support via live chat or the support email address shown in the footer of this page.

10 Minors and Under-18 Players

WC9 is strictly an adult platform for players aged 18 and above. WC9 does not knowingly collect personal data from individuals under the age of 18. Age verification is carried out as part of the KYC process for all registered accounts.

If WC9 discovers or has reason to believe that a registered account belongs to a person under 18 years of age, that account will be immediately suspended, all funds will be frozen pending investigation and the account will be permanently closed. Any data held in relation to an underage account will be deleted in accordance with applicable legal requirements.

If you are a parent or guardian and believe your child has registered an account on WC9, please contact WC9 support immediately using the details in the footer of this page. We will act promptly to investigate and close the account.

11 Changes to This Privacy Policy

WC9 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable legal requirements. When material changes are made, WC9 will notify registered players via the email address on file or through a notice displayed upon your next login to the platform.

The date of the most recent update is displayed at the top of this page. We encourage you to review this Privacy Policy periodically. Continued use of the WC9 platform following any notified update constitutes acceptance of the revised policy.

If you disagree with any change to this Privacy Policy and do not wish to accept the revised terms, you should stop using the WC9 platform and contact support to close your account and request deletion of your personal data where applicable.

12 Contact Us About Privacy

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how WC9 has handled your personal information, please get in touch with the WC9 support team. You can reach us via:

• Live Chat: Available seven days a week through the WC9 platform. This is the fastest way to get a response for most privacy queries.
• Email: The WC9 support email address is displayed in the footer of this page. Please include "Privacy Request" in the subject line of your message so it can be directed to the right team promptly.

WC9 aims to respond to all privacy-related requests within 10 business days. Complex requests — such as full data access exports or deletion requests requiring verification — may take up to 30 days. We will keep you informed of the progress of your request throughout.

You can also review WC9's Terms and Conditions and Responsible Gaming page for further information about your rights and obligations as a WC9 player.